Shipping policy

We work with trusted third-party warehouses in Australia to ship our products safely and efficiently to you. Because of this, it can sometimes take 24 to 48 hours for tracking information to become available after your order is processed

Every order is packed with care and fully insured, so you can shop with confidence knowing your item is protected from our door to yours.

 What to Do If There’s a Problem:

• If your item arrives with any damage or doesn’t seem right, you have 14 days from the delivery date to let us know so we can help arrange a return or replacement.

• If your package shows visible damage to the carton, case, or packaging, please do not sign for it—ask the courier to return it to us directly. This helps us lodge a claim and get things sorted faster.

• If your package arrives and you discover hidden shipping damage, please contact us within 24 hours of delivery so we can make a claim on your behalf through the shipping insurance.

We’re here to help and want every delivery to go smoothly. If you have any questions or concerns at any point, please reach out—we’re real humans and happy to assist.